Table of Contents:
- Introduction
- Cancellation Procedure
- Cancellation Charges
- 3.1 Deposit Process
- 3.2 Cancellation Fees
- 3.2.1 Early Cancellation (Within 14 Days of Project Start)
- 3.2.2 Mid-Project Cancellation (Between 15 and 45 Days of Project Start)
- 3.2.3 Late Cancellation (Beyond 45 Days of Project Start)
- 3.3 Incomplete Projects
- 3.4 Cancellation of Maintenance Contracts
- 3.5 Cancellation of Webflow Hosting Subscriptions
- 3.6 Responsibility for Third-Party Service Fees
- Project Termination by D-S-Design
- Right to Showcase Work
- References to Terms and Conditions, Cookies Policy, & Privacy Policy
- Invoicing and Payment Methods
- Late Payment Fees
- Sickness and Absence
- Refunds
- Resumption of Projects
- Amendments to the Cancellation Policy
- Contact
1. IntroductionTo initiate any project with D-S-Design, I require a
50% deposit of the total project cost. This deposit is non-refundable and serves as a commitment to securing my services. I begin working on your project upon receipt of this deposit, and you need to understand the implications of this financial commitment.
2. Cancellation ProcedureIf you decide to cancel your project with D-S-Design, please follow the steps outlined in this cancellation policy to ensure a smooth process:
2.1 Notify Me in Writing
I require that all cancellations be submitted in writing. You can send your cancellation notice via email to
Contact@D-S-Design.com. In your cancellation notice, please include your name, contact information, project details, and the reason for cancellation.
2.2 Cancellation Timeline
Upon receiving your written cancellation notice, I will acknowledge its receipt and confirm the cancellation. Please be aware that the project's cancellation will only be considered official from the date I receive your written notice.
3. Cancellation Charges
3.1 Non-Refundable Deposit
As previously stated, the
50% deposit required to start your project is non-refundable. This deposit is meant to secure my services and compensate for the time and resources I allocate to your project from the moment of initiation.
3.2 Cancellation Fees
In addition to the non-refundable deposit, cancellation fees will apply depending on the stage of the project at the time of cancellation.
These fees are outlined as follows:
3.2.1 Early Cancellation (Within
14 Days of Project Start) If you cancel your project within
14 days of its initiation, you will be liable for the 50% non-refundable deposit, along with an additional
10% of the total project cost.
3.2.2 Mid-Project Cancellation (Between
15 and
45 Days of Project Start) If you decide to cancel your project after the initial
14 days but within
45 days of its start, you will be responsible for the non-refundable deposit and
50% of the total project cost.
3.2.3 Late Cancellation (Beyond
45 Days of Project Start) Cancellations made after
45 days from the project's initiation will result in you being held accountable for the non-refundable deposit and the full project cost.
3.3 Incomplete Projects
In cases where you discontinue contact and cease all communication with D-S-Design without officially canceling the project, it will be considered an incomplete project. Incomplete projects will be charged the full project cost, as I would have already invested time, effort, and resources into the work.
3.4 Cancellation of Maintenance Contracts
Maintenance contracts, once initiated, are non-refundable, and early cancellation may incur fees. In addition, please note that early cancellation of a maintenance contract will result in the immediate termination of the contract. Once canceled, maintenance contracts cannot be reinstated, and any remaining services or benefits will cease.
3.5 Cancellation of Webflow Hosting Subscriptions
Webflow hosting fees are managed directly by Webflow as per their terms and policies. If you choose to cancel your hosting subscription, please be aware that Webflow does not provide refunds for canceled hosting plans. This policy is beyond the control of D-S-Design, and it is your responsibility to review Webflow's terms regarding hosting fees.
3.6 Responsibility for Third-Party Service Fees
Any fees associated with third-party services such as Elfsight, IONOS, or similar platforms are the responsibility of the client. Refund requests for such services must be directed to the respective providers and not D-S-Design. It is the client’s responsibility to understand the terms and conditions of these third-party services before initiating or terminating their use. Please be aware that email signature design costs are treated as part of the hosting services and are therefore non-refundable. These costs are typically incurred on a monthly or annual basis, depending on the client's subscription plan. The hosting fees associated with these email signatures are subject to the same non-refundable terms as outlined above.
4. Project Termination by D-S-DesignIn rare circumstances, D-S-Design reserves the right to terminate a project if the client's actions or inactions prevent the project's successful completion. In such cases, the client will be notified in writing.
5. Right to Showcase WorkD-S-Design reserves the right to showcase the completed work in our portfolio, on my website, and in promotional materials. I consider our projects to be a reflection of my expertise and capabilities, and featuring them in my portfolio helps me showcase my skills to future clients. If you have concerns regarding the public display of your project, please communicate this with me during the project initiation phase, and I will address it accordingly.
6. References to Terms and Conditions, Cookies Policy, and Privacy PolicyBy entering into a project with D-S-Design, you acknowledge that our terms and conditions, cookies policy, and privacy policy apply. These policies govern the use of our website, your interactions with us, and the handling of your personal information. You can review these policies on my website
D-S-Design.com/policies
7. Invoicing and Payment MethodsAll invoices will be sent via email to the address you provided during project initiation. Payment can be made using the following methods:
Square invoices, Bank Transfers & PayPal. Please note that I do not accept cash or cheque payments.
8. Late Payment FeesIf payment for services rendered is not received by the due date specified on the invoice, a late payment fee may be applied. Late payment fees will be calculated as
10% of the outstanding invoice amount for each month of the Billing Cycle that the payment remains overdue. These fees are intended to cover administrative costs and the inconvenience caused by late payments.
9. Sickness and AbsenceIn the event of sickness or unexpected absence on my part, I will make every effort to communicate this with you as soon as possible. Projects may experience delays as a result, but I will work to minimize any disruptions and will keep you informed of any changes to the project timeline. I reserve the right to delay any project by up to 6 weeks in the event of sickness, absence, or other unforeseen circumstances, and by agreeing to these terms, the client accepts this possibility. Additionally, as I manage two jobs, project timelines may be affected during busy periods. I will strive to provide realistic timelines and keep clients updated on any adjustments.
10. Resumption of ProjectsShould you decide to resume a project that was previously canceled, you may be subject to additional fees or changes in project scope, depending on the circumstances. Resumption of projects will be considered on a case-by-case basis.
11. Amendments to the Cancellation Policy
D-S-Design reserves the right to amend this cancellation policy at any time. It is your responsibility to stay informed about the most current policy.
12. ContactIf you have any questions or concerns regarding my cancellation policy, please do not hesitate to contact me using the following contact details:
Email:
Contact@D-S-Design.com 
